Digitex Digitex Genuine Rapoo N200 Wired USB Optical Mouse Office Use, All-in-One For Laptop And Desktop, Computer Accessories

Guangzhou Shen Zun Electronic Technology Co., Ltd Purchase Instructions 1. Manufacturer's Supply Since our company orders directly from various manufacturers and mainly focuses on wholesale, the products we sell are already priced at low cost with slim profit margins. Due to the real-time changes in IT product markets, buyers should always refer to the current price before purchasing to avoid unnecessary misunderstandings in the future. We appreciate your cooperation and thank you. 2. Actual Product Photography All product images in our company are taken from actual products, and the processing will follow the actual color. However, due to lighting and different monitors, there may be some color difference between the images and the actual products. Please refer to the actual product. Buyers with color requirements should purchase with caution.Note: Due to slight color differences, buyers need to bear the return shipping costs for exchanges or returns. 3. Regarding Delivery Express delivery generally defaults to using Best Express/STO Express for light goods, and Fawoo Logistics for heavy goods. You may need to choose other couriers to cover the shipping cost difference. For Fawoo Logistics, we offer cash on delivery service because our company's products move quickly and inventory updates are difficult to keep up with in a timely manner. Therefore, all buyers should contact the factory first to confirm whether they have stock or delivery dates before placing an order to avoid any inconvenience.Please check the delivery address and contact number before placing an order. If you need to change the address, please inform us promptly. If due to factors such as delivery address or contact information, the delivery cannot be completed normally and requires resending or returning, the resulting losses will be borne by the buyer personally. Our company will not bear any responsibility. This is explained here. 4. Regarding Receipt of Goods To reduce disputes, our company carefully inspects all products before shipping. However, to avoid missing or damaged goods during transportation, buyers must open the package and inspect it in front of the courier upon receipt. If you find any missing or damaged items, or items not purchased by you, please refuse delivery and contact us promptly for a solution.If the goods are found to be missing or damaged after signing without personal inspection, the courier company is not responsible, nor is our company. We apologize for any inconvenience and thank you! Note: If someone signs on your behalf, it will be considered as your own signature. We value and greatly respect every customer's evaluation of us, and we eagerly seek your positive feedback with a 5-star rating.Because your satisfaction is our goal, it is also the driving force and source of our continuous progress.If you are not satisfied with our products or services, we apologize and thank you for providing valuable feedback and suggestions. We will continuously improve Our products and services; meanwhile, for malicious negative reviewers or buyers who constantly use negative reviews as a threat or complaint, we will terminate our cooperation with them! You are welcome to promptly provide feedback to our online customer service, and we will serve you wholeheartedly! 5. Regarding Returns Within 15 days from the date of shipment, if the buyer is not satisfied with the product and it is not a custom item, and it does not affect the secondary sales of the product, our company provides an exchange service for the buyer. Since the price of IT products changes with market conditions, the actual exchange price needs to be negotiated with our company. Additionally, any shipping costs incurred during the exchange are borne by the buyer, and our company refuses any form of COD (cash on delivery) items.If the buyer reports an exchange due to product quality issues, you need to provide product images, videos, and other proof of the quality problem to apply for an exchange. Please pay for the return shipping in advance when returning the item, and our company will reimburse you After the return is processed, the finance department will arrange to refund the shipping cost to you. Note: To avoid errors and delays during exchanges, please make sure to include a return information sheet in the courier package, indicating your Wangwang ID order number, contact information, detailed address, and a detailed description of the issue.Please kindly leave a message with the courier tracking number to customer service after shipping so that we can promptly process your return. Our company has regulations that require following normal procedures for refunds, which need to be handled by finance. Customer service cannot process refunds directly, but you can contact customer service to track your refund promptly. After a customer applies for a refund, if the application conditions are met, the refund is usually completed within 1-3 business days. Please note that it is best to apply for a refund during business days as finance does not work on Saturdays and Sundays and cannot process your refund promptly. We apologize for any inconvenience! 6. Regarding after-sales service All our products are fully inspected before leaving the factory, with a warranty period of 1 year.If there are any non-human faults in the product during use, please contact our online customer service. Our customer service representatives will provide you with professional guidance, analysis, and determination of fault reasons, along with offering solutions.If the solution we provided cannot resolve the issue, please return all items for repair instead of returning just one defective item.Because they are all wholesale from manufacturers, the profit margin is low.Please ensure that the value of returned products reaches 200 yuan or the quantity exceeds 10 pieces.Return shipping fee is per person per trip.Our company does not accept any form of cash on delivery items.Note: Before returning the product, please actively contact our customer service staff to request the shipping address and specific contact information.