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Details of Viper Q5 M11 Detailed Drawing Product Return for Repair: 1. If there are quality issues with the product that are not caused by human damage, buyers can accumulate them until a certain number of defective items have been collected, and then send them back for exchange at once. The exchanged product can also be sent back together with the next order. 2. Send us the products that need repair, please correctly fill in the details indicating the contact person's name, address, phone number, and the issue with the product. We will return the product to you according to the address you provided. 3. We are not responsible for the return shipping costs for product repairs; customers need to pay for them themselves. Exchange Issue: 1. Different products have corresponding warranty periods, usually ranging from 3 months to 1 year.If there are quality issues during the warranty period and it is not due to human damage, a new product can be replaced depending on the degree of appearance damage.The warranty period is indicated on the label The validity period indicated on the warranty label on the product shall prevail. Note: During the warranty period, please keep the warranty label clear, intact, and free from any human damage. 2. For customers' unsold products, if you need to return or exchange them, the goods must be in perfect condition without any signs of damage or wear. Customers must contact our staff within 15 days after receiving the goods to resolve the issue. If there are no quality issues with the product after the specified time, it cannot be returned or exchanged. 3. If the product is damaged by humans or the packaging is damaged, it cannot be returned or exchanged. Special circumstances can be negotiated. 4. If the buyer finds any issues with the product upon receipt, such as incorrect model or missing accessories, they need to contact us within 24 hours after signing for it Transaction Instructions ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 1. If you purchase a small quantity of single items, you can directly place an order and transfer money to Alipay without notifying the seller. The store owner will promptly ship the goods according to the information you provided; if the shipping fee is insufficient, the store owner will notify you online to make up for the difference before shipping. 2. If you need to purchase multiple items, please contact the store owner to adjust the shipping fee. If you buy multiple items together without exceeding the weight limit, only one actual shipping fee will be charged 3. The shop owner cannot be online 24 hours a day, so you can directly message us on Wangwang, QQ, or leave a message in the store's message center. We will respond promptly once online; if you need urgent assistance, you can call us directly; the phone number can be found on our store's homepage. 4. If you chose standard shipping, please be patient as it usually takes about 7-14 days to arrive nationwide after shipment; if it hasn't arrived in 30 days, you can inquire about it. 5. Our store usually uses YTO and Huitong for shipping. If you need delivery to other areas or choose other transportation methods, please contact us before placing an order to discuss it together. 6. If customers have any questions before purchasing, they can contact us via phone. We can respond quickly to your phone inquiries.Due to too many online customers and complex technical inquiries, we may not have much time to respond online. If you find any issues after receiving the goods, please contact the seller promptly, and we will handle after-sales service as quickly as possible! You can leave a message online or contact us by phone! 7. Please review all products carefully before purchasing. If you have any questions, please ask before buying. Please do not complain after receiving the goods that they are not as expected Suitable for difficult shop owners. 8. Buyers should provide accurate information The recipient's address, name, and contact information.If there are any losses due to incorrect delivery information resulting in undeliverable or delayed goods, the buyer will bear all costs. 9. Buyers should first open and inspect the goods with the staff of logistics, shipping, courier, etc. on-site to confirm that the quality and quantity of the goods are accurate before signing for them. Signing indicates that the goods have been delivered and accepted by the buyer, and signing on behalf of others is equivalent to signing in person.If there are issues with the quantity and quality of the goods, buyers should ask the logistics company to provide on-site proof, take photos of the scene, and promptly contact our store. We will handle the situation accordingly. 10. Five-star warranty and after-sales service From the date of receipt of goods purchased in our store, if there are any quality issues within 3 days, please contact the store owner promptly. Our store will cover the return postage for the buyer to exchange for a brand new product. If there are quality issues within 3 months, each party will cover their own postage. After 3 months, the buyer will be responsible for the return postage for warranty claims. With sincerity as the core, starting from customer needs Based on trust, finally customer satisfaction achieved Price Description