ENGWE M20 20" Electric Bike E-bike with 48V 13AH Battery

【Full Suspension】 The ENGWE M20 E-Bike is equipped with dual suspension, including a hydraulic front fork and a rear air shock. The 6061 aluminum alloy frame provides excellent shock absorption and minimizes impact to a minimum. With the wide 20" x 4.0" fat tires, it effortlessly tackles extreme terrains. 【Intelligent LCD Display】The M20 E-Bike features an intelligent LCD display that provides real-time information such as power, speed, mileage, and other parameters. You can also set a fixed speed when riding on flat terrain. In case of any issues, the display immediately shows an error. 【High-Performance Configuration】The ENGWE M20 is equipped with a 7-speed Shimano gearbox, Tektro M280 160mm disc brakes, 20" x 4.0" wide tires, a 46-tooth aluminum alloy chain ring, and aluminum alloy pedals. This high-quality configuration delivers excellent performance and an unparalleled riding experience. 【Unlimited Exploration Possibilities】 The ENGWE M20 E-Bike conquers any type of terrain: mountains, forests, beaches. With a powerful electric assistance system, you can effortlessly tackle the challenges of the terrain. Overcome steep hills, cross deserts, and navigate snow-covered roads with confidence. Excellent performance and stable suspension provide a smooth and comfortable riding experience. 【Three Riding Modes】Choose between pedal-assist mode for moderate motor assistance, pure electric mode for maximum motor power, or bike mode for traditional riding. Adapt the riding mode to your needs and enjoy a personalized and comfortable riding experience. Specs: Motor：750W Brushless Motor Speed:25 km/h (Speed can be unlocked) Material：6061 Aluminum Alloy Torque:55 N.m Tires:20 x 4.0 Fat Tires Max Mileage:55KM at Electric Mode and 75KM at PAS mode Charging Time:About 5H Maximum Climbing degree:10° Brake:160mm Front & Rear Disc Machine Brake Transmission System:Shimano 7 Gears Display:LCD Display Bike Weight:34.8KG Gross Weight:42.7KG What's in the Box? M20 E-bike*1 48V13Ah Lithium-Ion*1 Battery Charger*1 Assembly Tools*1 Pedals*2 Handle Bars Shipped Installed On Bike*1 User Manual*1 EU/UK Countries Can be delivered within 4-7 Days.You don't have to pay delivery fee. All bikes 90% have been installed, one year warranty on the frame, six months warranty on the battery, controller, instrumentation, etc. If you encounter any problems when you receive the product, please contact our professional after-sales customer service first. Italy After Sale Point: Weimiao ji Via Ramiro ortz 6/3 65126 pescara IT 3778179737 Before you go to the repair store ,please contact us first. Email: lijuping@gunai.store Whatsapp: +86 17841010701 Common bicycle problems and solutions Q: Error code appears on the meter A: Check the manual to see what kind of fault the error code belongs to, follow the instructions to handle it, and if it still doesn't work, provide error code pictures/videos. Q: Charger doesn't work A: First check whether the charger is green or red to green when charging; if the green light is always on, it may be a problem with the charger/charging port/battery, and if the red to green light indicates that the charger is normal, it may be a meter problem. Q: The meter can't be turned on A: Check whether the meter line/controller line is plugged in tightly, and re-plug it; if it doesn't work, it may be a problem with the meter/main line/controller Q: Pedal assist doesn't work A: Check whether the meter parameters are correct, confirm whether the throttle can work, and whether the sensor line is damaged or loose; if all are correct, replace the sensor Q: Rear wheel shakes A: Check whether the spokes are loose and whether they are installed in place; you can tighten the spokes and reinstall the rear wheel. Q: Motor does not work/has strong noise A: Check if the controller is loose, re-plug the motor cable of the rear wheel; provide a video of the noise for the technician to determine what the sound is. Q: Battery does not work/battery life is insufficient A: Measure the battery voltage after fully charging the battery (provide pictures). If the voltage is abnormal, there may be a problem with the battery/battery cover/circuit board. For battery life issues, customers test the battery life under full charge and provide the VOL when fully charged, the ODO (total mileage) when fully charged, the VOL when the battery is exhausted, and the ODO (total mileage) when the battery is exhausted. Q: Pedals cannot be installed A: Check if the left and right pedals are installed/twisted in reverse order. If so, check if the crank/pedal threads are slipped. If slipped, the crank pedals need to be replaced. Q: Brakes don’t work/are not sensitive/leak oil A: Adjust the brakes first/check if the brake pads are worn, if there is oil on the brake pads or discs, insufficient friction/is the brake line loose/leak oil, then you need to replace the brakes directly Q: There is an abnormal sound from the brakes A: It may be the sound of wiping the disc. Ask the customer to check if the disc is deformed. If it is not deformed, adjusting it can solve the problem. The disc is stuck in the middle of the brake (with a gap), not too close to the left or right side of the brake Q: The riser is loose and has a gap A: Check if the headset is aligned and installed, and adjust the headset; if it doesn’t work, replace a headset Common problems and solutions for scooters Q: The meter cannot be turned on A: First check if the line on the back of the meter is plugged in tightly, and re-plug it; if the meter still cannot be turned on after the operation, send a replacement to the customer Instrument/Check if the instrument fuse is burnt out/Check if the instrument or switch plug pin is broken Q: Motor does not work A: If it is a dual motor, swap the front and rear controllers to see if the non-working motor will work normally; Q: Abnormal noise from the motor A: Check if there is an error code on the screen, and provide a video for the technician to determine if the abnormal noise is normal Q: Headlight flickers or does not work A: Check if the line is loose, and re-plug the interface; the step-down board of the light strip may be burned/check if the light switch is available, if not, replace the switch Q: Steering/taillight does not work A: Re-plug the line, if it does not work, re-issue the accessories Q: Brake failure A: Check if the instrument has an error prompt, if so, the brake power-off switch may be faulty, and the power-off switch needs to be replaced; or check if the brake pads are worn out and the brake line is loose Q: Error code appears on the instrument A: Check the corresponding manual to see what kind of fault the error code belongs to, and operate according to the instructions. If it still does not work, provide error code pictures/videos. Q: The charger does not work A: First check whether the charger is green or red-to-green when charging; if the green light is always on, it may be a problem with the charger/charging port/battery, and if the red-to-green light is normal, it may be a problem with the instrument.